Most orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Some made to order items may require additional processing time, please allow 1 week for handcrafting in this scenario. Processing times are separate from the shipping times you see at checkout.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping on all U.S. orders over $50, orders with free shipping will be mailed USPS first class (under 1 pound) or USPS priority mail (over 1 pound).
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
For U.S. orders, If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@mendotapet.com with your name and order number, and we will look into it for you.
Within 30 days of purchase if you are not fully satisfied with any of our products you purchased on our website, we will refund your product purchase price no questions asked (within United States and Canada only) Please see our return policy page for additional information.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@mendotapet.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to email us at support@mendotapet.com.
Well made, but just didn't work well on our dog. No matter how I adjusted it, it kept slipping down his body to squeeze his stomach & bump his ****: both things troubling to me, the trainer. He's a "tough guy" not very attentive physically nor emotionally. He's a rescue, a work in progress. I am trying all sorts of tools. He seems more motivated by treats and attention but because of his size, I am trying a combination. Martingale collars and pinch collars made him more stubborn. Nose collar works, but he continually tries to rub it off (even with treats). Thick neck, barrel chest,with a slim waist: does not lend itself to work well with this training leash. It's a good tool that may work for your dog. Worth a try.
It keeps going back to haunches. I need a different style.
Bee seems to responding well with the lead. Also, sometimes she tries to walk her self with holding part of the lead in her mouth.
The leash does bring down the intensity of my dog’s leash pulling a certain amount - about one third I’d say. Even though it doesn’t eliminate his pulling I probably would still buy the leash again as the decrease in intensity is worth it.
Well made product.